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What happens when you trade in your old device?

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with Amazon Trade-in Program, Amazon extends the lifespan of devices that might otherwise end up sitting in a drawer. Customers can trade in Kindle e-readers, Echo smart speakers, Ring security cameras, Fire tablets, Fire TV devices, and other old electronics. For each valid trade-in, the customer receives an Amazon gift card based on the value of the trade-in and, if eligible, a discount on her latest Amazon device.

Michel Largy, Amazon’s global head of trade-ins and used products, said buying a refurbished product on Amazon is like buying a new device at a deep discount, and Amazon has long been The company says it has refurbished more than 1 million customer trade-ins. work. The better the condition of your trade-in device, the more valuable your gift card will be.

“The biggest surprise for customers is that even if they trade in a broken device, they can get both a discount and a gift card,” Largy said.

The trade-in process is easy. On the trade-in web pagecustomers select the device they wish to trade in, answer a few questions about the condition of the device, and either ship the device or take it to a Whole Foods Market or Whole Foods Market. Another Amazon partner store. The gift card offer is automatically applied to the customer’s Amazon account once the device status is verified in the Trade-in Workshop.

All Amazon devices traded in and returned by U.S. customers end up at one of three engineering workshops across the country for evaluation and repair.

Here’s a quick explanation of what happens when your old electronic equipment arrives at our workshop.

Diagram showing Amazon's trade-in process.

Photo credit: Monica Parsons

Step 1: Verify customer rating through visual inspection

As soon as the device is shipped from the customer and received at the factory, an initial visual inspection is performed. If the results match the customer’s rating of the device’s condition, Amazon immediately issues gift cards and discounts.

“When customers trade in their devices, they include additional components like cables and chargers, so we reuse as much material as possible,” said Mike, head of Amazon’s used and trade-in business.・Mr. Barbour said. “We are committed to promoting a circular economy.”

Diagram showing Amazon's trade-in process.

Photo credit: Monica Parsons

Step 2: Your device will be completely wiped and factory reset

In the next step, the renovation process begins. This starts with powering on the device, complete data wipe, deregistration process, and factory reset. Ensuring that no Amazon customer information remains on refurbished devices is a top priority and is verified multiple times by factory employees during the work period.

Diagram showing Amazon's trade-in process.

Photo credit: Monica Parsons

Step 3: A 20-point inspection tests nearly every component on your Amazon device.

What follows is a thorough review. Typically a 20-point inspection, but the exact number of focus points varies by device. This series of tests starts with the battery and the question: How long will the battery last once the device is fully charged? Next, all components within the device are checked. USB, charging, or HDMI ports, Bluetooth and Wi-Fi, and the ability to read and write device data. The software will also be updated to the latest version.

Many of these steps can be performed in bulk. For example, a photo shelf full of Fire TV Sticks being processed in bulk. However, no device is exempt from the refurbishment process alone.

“Testing is both manual and automated,” Baber said. “We go through an extensive checklist looking at the device and its test results to ensure high quality.”

Diagram showing Amazon's trade-in process.

Photo credit: Monica Parsons

Step 4: Take a closer look at high-performance devices

Severely damaged or malfunctioning devices that cannot be reset to factory settings are sent for responsible recycling. Devices that are in good working order are cleaned and their appearance is further evaluated. Barbour said the visual inspection was forensic.

“We look at scratches and measure width and length to the nearest millimeter to confirm resale eligibility. We also look for dents, stains, scuffs, discoloration, etc.,” he said.

Diagram showing Amazon's trade-in process.

Photo credit: Monica Parsons

Step 5: Grading and routing for various destinations

The result of the forensic evaluation determines the grade that determines how the device can be resold. If the device looks like new, it will be sold as an Amazon warehouse deal.

Devices that meet resale quality standards are packaged and sent to Amazon fulfillment centers for sale and shipment. The device’s next destination is the customer. That is, unless they are among a random batch of refurbished products that are intercepted and retested for quality assurance before leaving the factory.

According to Amazon reviews, customers are happy to buy refurbished devices from Amazon. They report being at least as satisfied, and in some cases even more so, than customers who purchased the same product new. High quality, attractive prices and reduced waste are a great combination.

For more information, Amazon Trade-in Program.

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